Company Settings overview

Company Settings is where you configure how e9Kontrol evaluates your calls. It is organized into 10 tabs:

1. General — company profile and the facts to extract from each call.
2. Global Rules — the overall 1–5 quality scale, violations, difficulty, and lead ranks. 3–8. The six stages — each with its own scoring rubric.
3. Smart Playbook — generate a draft playbook from a document or good-call recordings.
4. Alerts — which Telegram chats receive alerts.

How scoring works

Every call is scored from 1 to 5:

Score	Meaning
5	Excellent — followed the playbook, no issues
4	Good — minor misses
3	Acceptable — several misses
2	Weak — important steps missed
1	Poor — critical failures

Department vs company

• Playbook tabs (2–8) and Alerts are department-scoped.
• The General tab is company-level and shared by all departments.

tip

Write your rules in plain, concrete language. "The agent stated a specific date and time" is better than "good closing".