Connecting your CRM
e9Kontrol works by pulling your call recordings from your CRM and analyzing them. Connect your CRM once, and the analysis runs automatically from then on.
Supported CRMs
| CRM | What you need |
|---|---|
| amoCRM | Portal URL + a long-lived access token |
| SalesRender | API URL + a bearer token |
| Bitrix24 | An inbound webhook |
Pick the one you use from the pages in this section for step-by-step instructions.
The connection flow
- Choose your CRM — select the provider in the CRM Integration page.
- Enter the keys — follow the on-screen instructions to get your URL and token.
- Validate & Connect — e9Kontrol verifies the connection and pulls your pipelines, statuses, and managers.
What gets pulled
Once connected, e9Kontrol automatically reads:
- Pipelines and statuses — so you can choose which stages are analyzed.
- Managers / users — so you can select whose calls to monitor.
- Call recordings — fetched on a schedule (every few minutes) and queued for analysis.
Monitoring settings
After connecting, you can fine-tune:
- Retrieve previous call context — fetch each client's earlier calls so the analysis knows the full story.
- Calls language — the language your calls are in (affects transcription and analysis).
- Managers to monitor — which agents' calls get pulled.