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Lead field filters

Lead field filters let you analyze calls only for leads that match specific CRM field values.

Lead field filters

How it works​

Pick a lead field (e.g. Product) and a value (e.g. Subscription). Only calls from leads matching that value are analyzed.

Why use it​

  • Focus — analyze only high-value leads.
  • Segment — score different products or regions separately.
tip

Filters combine with pipeline statuses: a call must be on a selected status and match the filters to be analyzed.