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What is e9Kontrol

How e9Kontrol works

e9Kontrol is a platform that automatically checks the quality of your sales and support calls using artificial intelligence. Instead of a manager manually listening to a few calls, e9Kontrol listens to every call and gives each one a structured review.

With e9Kontrol you get, for every call:

  • A score from 1 to 5
  • The outcome (did the sale close, was an appointment booked, etc.)
  • Violations — rules that were broken, with the exact evidence
  • Coaching — concrete recommendations for the agent
  • The emotional tone of the conversation

Everything is collected in one dashboard, so you can see how your team performs, spot problems early, and coach agents with facts instead of opinion.

Why use it​

Manual quality controle9Kontrol
Listens to ~5–10% of callsAnalyzes 100% of calls
10–15 minutes per callLess than 10 seconds per call
Subjective, depends on mood100% objective, same rules every time
Findings only in your headSearchable, structured data

e9Kontrol turns every conversation into data you can act on.