How it works
e9Kontrol turns raw call recordings into scored, actionable reviews through a four-step pipeline.
1. Connect your CRM
You connect your CRM (amoCRM, SalesRender, or Bitrix24). e9Kontrol then has access to your call recordings and lead data.
2. Recordings are pulled
On a schedule (every few minutes), e9Kontrol pulls new recordings from your CRM. Each call is matched to its lead — pipeline, status, and manager.
3. Every call is analyzed
The AI transcribes the call and scores it against your playbook: the six stages, violations, sentiment, disposition, objections, and coaching. This takes a few minutes per call.
4. See it on the dashboard
Results land on the dashboard and in each call's analysis. Hard fails and low scores trigger Telegram alerts in real time.
The analysis gate
Not every call is analyzed. A call must be:
- Answered,
- Recorded,
- At least the minimum duration (default 60s), and
- In one of the pipeline statuses you selected.
Calls that don't meet these are skipped (or classified as brief calls).
New calls appear roughly within 5–10 minutes of the call ending. If you don't see a call, check the analysis gate conditions above.