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How it works

How e9Kontrol works

e9Kontrol works in a loop that runs automatically. Once you finish setup, you don't need to trigger anything — calls are fetched, analyzed, and reported on their own.

Your CRM  →  call recordings are pulled  →  AI analyzes each call  →  results in your dashboard  →  alerts in Telegram

The four steps​

  1. Connect your CRM. e9Kontrol reads call recordings and their context from your CRM (amoCRM, SalesRender, or Bitrix24).
  2. Set your rules. In the QA Playbook you define what a good call looks like — the criteria agents are scored against.
  3. Automatic analysis. Every call is analyzed against your playbook and given a score, violations, coaching, and more.
  4. Review and act. Open the dashboard or an individual call, see what happened, and coach your team. Critical issues can be sent straight to Telegram.

How soon do results appear?​

A call appears in e9Kontrol shortly after it ends. There is a short delay (usually under an hour) so that related calls — for example, an agent calling the same client back — are grouped and analyzed together.

What you need to set up​

  • A CRM connection (see Connecting your CRM)
  • A QA playbook (see Configuring the QA Playbook)
  • Agents assigned (see Departments)
  • Optionally, Telegram alerts (see Telegram Alerts)