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Dashboard overview

The e9Kontrol dashboard

The Dashboard is your home screen and your team's quality snapshot. It's made of six widgets, arranged top to bottom:

  1. Date filter — the period everything else reflects.
  2. KPI cards — headline numbers (calls analyzed, average score, hard fails, violations).
  3. Top performers — a ranking of managers by score.
  4. Call mix — the breakdown of call outcomes.
  5. Score trend — how the average score changes over time.
  6. Recent alerts — the latest hard-fail calls.

Live and filtered​

  • The dashboard refreshes automatically every ~15 seconds.
  • Every widget respects the date filter and the selected department (via the switcher in the top bar).
  • Clicking into a widget's data usually leads to the relevant calls in the list.

Use the dashboard for a daily health check, and dive into the calls list or Risk Zone when you spot a problem.