Insight widgets

These widgets reveal what's going wrong (and right) across your calls.

Violations summary

The most common violations, ranked. The #1 violation here is your team's biggest blind spot — fix it first.

Top objections

The objections your team faces most often. Update your Objection catalogue to arm agents with responses.

Call outcomes

The distribution of outcomes — a healthy funnel has a good share of sale closed and appointment booked.

Sentiment & lead quality

Client mood and lead quality together. Lots of frustrated sentiment usually means a product or positioning problem, not an agent problem.

tip

When you change the playbook (e.g. add a mandatory question), watch the violations summary to see its effect within days.