KPI cards
The four cards at the top of the dashboard give you the headline numbers at a glance.
The four metrics
| Card | What it measures |
|---|---|
| Calls analyzed | How many calls were processed in the period. |
| Average score | The mean 1–5 score across all calls. |
| Hard fails | How many calls failed outright. |
| Violations | Total rules broken across all calls. |
Reading the trend
Each card also shows a delta (e.g. +0.3, -4) comparing the period to the previous one:
- Green up on average score = improving team.
- Red up on hard fails or violations = a problem to investigate.
What to do with them
- Average score dropping? Open the Score trend to see when it started.
- Hard fails climbing? Head to the Risk Zone and Violations summary.
tip
The KPI cards are your daily health check — glance at them every morning. A rising violation count is the earliest warning sign of a process problem.