Departments overview

Departments let you split your team into groups — e.g. Sales, Logistics, Support — each with its own QA rules and alerts.

Why use departments

• Different playbooks — a support team's calls are scored differently from a sales team's.
• Different alerts — route each department's hard-fail alerts to its own Telegram chat.
• Focused dashboards — the dashboard can be filtered to a single department.

How scoping works

• Company level — the company profile and billing are shared by everyone.
• Department level — the QA Playbook (scoring rules) and Telegram alerts are per-department.
• Fallback — if a department has no playbook, it inherits the company's default.

Department pages

• Creating departments — set up a new department.
• Department settings — configure its playbook and alerts.

tip

Even if you're a small team, a single department ("Sales") lets you scope alerts and the playbook cleanly from day one.