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Department settings

Each department has its own QA Playbook and Telegram alerts, configured from the same Company Settings page — scoped to the selected department.

Playbook per department​

Open Company Settings and pick the department from the selector. The playbook tabs (Global Rules, the six stages, Smart Playbook) now edit that department's rules.

  • Each department can define its own 1–5 rubric, violations, and mandatory items.
  • If a department has no playbook, it uses the company's default.

Alerts per department​

The Alerts tab lets each department route alerts to its own Telegram chats — e.g. the sales manager's chat for sales, the support lead's chat for support.

What's company-level (shared)​

The General tab (company niche, required entities) is company-wide and shared by all departments — you don't configure it per department.

tip

When a new department is created, it starts with the company's playbook. Only change a department's rules when it genuinely differs — keeping most departments on the shared playbook makes results easier to compare.