Call view reference
When you open a call from the Calls list, you see the call analysis — a detailed breakdown of how the call went. This section explains every field you'll see.
The four tabs
| Tab | What it shows |
|---|---|
| 📊 Call Overview | The summary: score, violations, call story, stage pipeline, coaching insight, objections. |
| ⚖️ Performance & Compliance | Failed checks, execution quality, call rhythm, and deductions. |
| 🎯 Client Intelligence | What the client actually wants: intents, temperature, difficulty, extracted facts. |
| 📈 Coaching & Growth | How the agent can improve: strengths, opportunities, action plan. |
The header (always visible)
Above the tabs is a header with the agent's name, call metadata, a row of badges, the CRM/Play buttons, and the score gauge.
Use the pages below to look up any field:
- Header & score gauge
- Overview tab
- Performance & Compliance tab
- Client Intelligence tab
- Coaching & Growth tab
- Audio player
tip
The score is the first thing to look at — a green score (4.5+) is a good call, red (below 2.5) needs attention. Then read the violations and coaching insight to see why.