Call view reference

When you open a call from the Calls list, you see the call analysis — a detailed breakdown of how the call went. Here's the layout at a glance:

#	Element	What it is
1	Agent & metadata	Who made the call, when, and how long.
2	Badges	Call type, lead rank, sentiment, difficulty.
3	Score gauge	The 1–5 score (outer ring) + violation rate (inner ring).
4	Tabs	Overview, Performance, Intelligence, Coaching.
5	Violations	The rules the agent broke.
6	Call Story	The Hook / Reality / Result summary.
7	Stage Pipeline	Score per stage.
8	Coaching insight	The lowest stage + a recommendation.
9	Objections	What the client pushed back on.

The four tabs

Tab	What it shows
📊 Call Overview	The summary: score, violations, call story, stage pipeline, coaching insight, objections.
⚖️ Performance & Compliance	Failed checks, execution quality, call rhythm, and deductions.
🎯 Client Intelligence	What the client actually wants: intents, temperature, difficulty, extracted facts.
📈 Coaching & Growth	How the agent can improve: strengths, opportunities, action plan.

Use the pages below to look up any field:

• Header & score gauge
• Overview tab
• Performance & Compliance tab
• Client Intelligence tab
• Coaching & Growth tab
• Audio player

tip

The score is the first thing to look at — a green score (4.5+) is a good call, red (below 2.5) needs attention. Then read the violations and coaching insight to see why.