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Audio player

Every call can be played back with the floating audio player (opened from the ▶ Play button). It starts as a small panel in the corner and can be expanded to a full player.

Audio player

Playback controls​

  • ▶ Play / pause — the central button.
  • Skip — jump ±5 seconds or ±15 seconds to re-listen to a moment.
  • Seek bar — drag to any point in the call, with the current time / total duration shown.
  • Speed — change the playback speed to skim long calls.

Volume & download​

  • Volume — adjust the playback loudness.
  • Download — save the recording locally.

Window controls​

  • Minimize — collapse the player to its corner panel.
  • Expand — open the full-size player overlay.
  • Close — close the player.

Waveform​

The waveform shows the audio energy over time and is clickable — click anywhere to jump there. Colored segments mark the client's emotion at each moment.

Subtitles & language​

The player shows the call transcript as subtitles, synced to the audio. Switch the subtitle language with the language pills (EN / ES / RU, plus the detected language).

Emotion markers​

As the call plays, emoji markers appear on the waveform and subtitle track showing the client's emotion (😊 positive, 😠 frustrated, etc.) at each moment — so you can jump straight to the emotional highs and lows.

Speaker indicator​

A speaker bar shows who is talking — the agent or the client — so you can see at a glance how much of the call was agent-talk vs client-talk.

tip

Open the player and the analysis side-by-side: click the emotion markers to jump to the exact moments that caused a violation or low score.