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Coaching & Growth tab

The 📈 Coaching & Growth tab turns the analysis into a coaching plan for the agent.

Coaching panel

Score Trend​

How the agent's scores have changed over recent calls — improving, stable, or declining.

Strengths​

What the agent did well. Reinforce these.

Opportunities​

What the agent should improve — the specific gaps found in this call.

Action Plan​

A checklist the agent (or coach) can work through. Each item can be checked off as it's completed, making it easy to track follow-through.

tip

Use this tab as the coaching conversation: start with the strengths, then pick one opportunity from the action plan to focus on next.