Charts
The dashboard includes four charts that turn raw call data into trends you can act on.
Score trend
How the average score changes over time. A downward slope means a coaching or process problem; an upward slope means improvements are sticking.
Stage performance
Which of the six stages is strongest or weakest across the team. A consistently weak stage (e.g. Objections Handling) is a clear training priority.
Call mix
The distribution of call types (primary sales, brief, etc.). A rising share of brief calls usually signals a lead-quality issue.
Call volume trend
How many calls come in over time. Use it to spot seasonality and plan staffing or coaching capacity.
Don't read any single chart in isolation — a drop in score trend plus a rise in call mix → brief points to a lead-source problem, not a coaching problem.