Team widgets

These widgets are about your people — who's excelling and who needs help.

Top performers

Your best agents by average score and call count. Use these calls as best-practice examples for the rest of the team.

The agents who need coaching most — typically those with the lowest scores or the most failed checks. Prioritize these in your coaching sessions.

tip

Pair a top performer with a coaching-focus agent: let the strong agent shadow or review calls with the one who's struggling.