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Team widgets

Two widgets help you coach your team: Top managers and Coaching focus.

Top managers​

Top managers widget

Ranks your managers by performance, showing for each:

  • Calls — how many calls they had in the period.
  • Avg score — their average call quality (1–5).
  • Avg time — average call duration.
  • Fails — how many hard fails they had.

Use it to: spot your strongest performers and study what they do differently. A manager with high volume and high score is your best template.

Coaching focus​

Coaching focus widget

Lists the managers who need the most attention — ordered by lowest score, with their fail count and high-risk count.

Use it to: build your coaching queue. Work down the list, focusing on the specific gaps shown in each manager's call analysis.

tip

Pair these two: Top managers shows you what good looks like, Coaching focus shows you who to help next. Let your best agents mentor the ones at the bottom.