Call disposition
The disposition is the outcome of the call — what actually happened. It's shown as a badge in the call header and used across the dashboard.
The seven dispositions
| Disposition | Meaning | Why it matters |
|---|---|---|
| ✅ Sale closed | The client bought. | The ultimate win. |
| 📅 Appointment booked | A concrete next meeting. | A sale in progress. |
| 🔁 Callback | Agreed to talk again. | Keep nurturing. |
| 🚫 Hard rejection | A definitive no. | Learn why they refused. |
| 📵 Technical drop | The call dropped. | Follow up to recover. |
| 🛟 Support complaint | Logged an issue, not a sale. | Route to support. |
| ⏸️ Stall | No decision made. | Needs a stronger close. |
tip
Filter the calls list by disposition to find all calls with the same outcome — e.g. every hard rejection — and look for a pattern in how they were handled.