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Opening a call

Click any call in the list to open its analysis. This is the deep-dive view, organized into four tabs.

Score gauge

The header​

The header shows the agent, date, duration, pipeline, a row of badges (type, rank, sentiment, difficulty), the CRM / Play buttons, and the score gauge.

The four tabs​

  • 📊 Call Overview — summary, violations, call story, stage pipeline, coaching insight, objections.
  • ⚖️ Performance & Compliance — failed checks, call rhythm, deductions.
  • 🎯 Client Intelligence — intents, temperature, difficulty, extracted facts.
  • 📈 Coaching & Growth — strengths, opportunities, action plan.

For a field-by-field walkthrough, see the Call View Reference.

tip

Start with the score, then read the Top Coaching Insight — together they tell you how good the call was and why.