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Coaching

The analysis turns every call into a coaching plan: what the agent did well, where to improve, and a concrete recommendation.

Top coaching insight​

The 🎓 Top Coaching Insight (Overview tab) highlights the agent's lowest-scoring stage and gives a concrete recommendation for it. This is the single most useful thing to tell the agent.

Strengths & opportunities​

The Coaching & Growth tab splits the feedback:

  • Strengths — what to reinforce.
  • Opportunities — what to improve.

Action plan​

A checklist the agent can work through and tick off, so follow-through is trackable.

Behavioral ratings​

Beyond the process, the AI also rates the agent's soft skills — politeness, helpfulness, exit grace, and more. See Behavioral ratings.

tip

Use the coaching insight as your opening line: "Your lowest stage was Objections Handling — here's the specific thing to fix." Specific beats generic every time.