User roles

e9Kontrol has two roles.

Role	What it can do
Company Admin	Full access: CRM settings, QA playbook, departments, agents, Telegram alerts, billing. Created at registration.
Manager / Agent	Limited access: sees calls and results relevant to them.

Only a Company Admin can change settings, add departments, and edit the playbook. Managers are the people whose calls are being analyzed.

You assign managers to departments so that each team is monitored with the correct rules (see Departments).